Hospital Policies

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Welcome to Wolfville Animal Hospital!

Thank you for choosing us for your animal care- we are so happy to have you as part of our veterinary family. 

Below is a list of our clinic policies.

 

No Show/Cancellation/Late policy: We expect people to keep their scheduled appointments and arrive on time for surgery appointments and if they need to re-book, to give us proper notice so that we have time to fill the spot with another patient who is waiting for an appointment. Those who have previously missed appointments may be asked to pre-pay before rescheduling.

We do understand that emergency situations happen in life but for non emergency no show or cancellation with less than 24 hours notice there is a $25.00 fee and it also places your "active" client status in jeopardy.

 

If you are going to be late for your appointment please call to let us know as we may have to reschedule you or you may have to wait to be fit in between appointments that have arrived on time. Please be prepared for this possibility and understand that we are all trying our best to accommodate all our patients' needs.

 

Emergencies: We always have a veterinarian on call to deal with pet emergencies for our clients.

We share our on call with two other local veterinary hospitals (Berwick Animal Hospital and Glooscap Veterinary Clinic).

If you call in with a pet emergency within 30 minutes of closing time for the day, you will be directed to the hospital that is on call.

 

Leash/Carrier Policy:  All dogs are to be brought in on a leash and proper fitting collar/harness. Cats are to be brought in carrier (preferably one that the top can be removed).

 

Client Relationship Policy: to maintain an active veterinary patient client relationship it requires an annual health exam to be able to purchase prescription parasite control.  We have a ZERO tolerance policy for disrespect of any kind and any abuse of this can jeopardize your active client status- we wish to maintain a mutually respectful relationship.

 

Covid 19/Contagious Illness Policy:

We have some health regulations with regard to Covid and any other contagious illness.  We ask that you do not come inside our office if you are ill or exposed to anything conatgious.

Curbside service can be utilised ot you can reschedule.

We ask that hand sanitizer is used upon entry.

Other health regulations may change.

Payment Policy: Our payment policy is that payment is due when services are rendered (day of) via cash, Debit, VISA, Mastercard or E-transfer, which is sent using our email : wolfvilleah@eastlink.ca

 

If you need financial assistance we have worked with Petcard and their contact information is here:

Toll Free Phone:
1‑888‑689‑9876

Toll Free Fax:
1‑888‑689‑9862

 

E-mail:
info@petcard.ca
 

Thank you!

 

WAH Care Team