We appreciate 24-48 hours notice from you if you are not able to keep your scheduled appointment or surgery.
We call or email clients with reminders and we appreciate a call or email from you if you are unable to keep your appointment.
This allows us to be able to offer those spots to another client who may have a sick pet that needs to be seen.
We do understand that life happens and people have emergencies, but we keep track of those who cancel without enough notice or simply do not show up.
There may be fees incurred if appointments or surgery times are missed without notice and if repeated you may jeopardize your active client status with our hospital.