Welcome to Wolfville Animal Hospital!
Thank you for choosing us for your animal care- we are so happy to have you as part of our veterinary family.
Below is a list of our clinic policies.
No Show/Cancellation/Late policy: We expect people to keep their scheduled appointments and arrive on time for surgery and appointments and if they need to re-book, to give us proper notice so that we have time to fill the spot with another patient who is waiting for an appointment. Those who have previously missed appointments may be asked to pre-pay before rescheduling.
We do understand that emergency situations happen in life but for non emergency no show or cancellation with less than 24 hours notice there is a $25.00 fee and it also places your "active" client status in jeopardy. We appreciate 24-48 hours notice or more so that we have time to contact those on our waiting lists.
If you are going to be late for your appointment please call to let us know as we may have to reschedule you or you may have to wait to be fit in between appointments that have arrived on time. Please be prepared for this possibility and understand that we are all trying our best to accommodate all our patients' needs.
Emergencies: We always have a veterinarian on call to deal with pet emergencies for our clients.
We share our on call with Berwick Animal Hospital.
If you call in with a pet emergency within 30 minutes of closing time for the day, you will be directed to the hospital that is on call.
Leash/Carrier Policy: All dogs are to be brought in on a leash (preferably not a long or retractable) and a proper fitting collar/harness. Please avoid retractable or long leashes. *If not suitable we may use one of ours for safety reasons. Cats are to be brought in carrier (preferably one that the top can be removed).
Client Relationship Policy: to maintain an active veterinary patient client relationship it requires an annual health exam to be able to purchase prescription parasite control. We have a ZERO tolerance policy for disrespect of any kind and any abuse of this can jeopardize your active client status- we wish to maintain a mutually respectful relationship.
Covid 19/Contagious Illness Policy:
We have some health regulations with regard to Covid and any other contagious illness. We ask that you do not come inside our office if you are ill or exposed to anything contagious.
Curbside service can be utilized or you can reschedule.
We ask that hand sanitizer is used upon entry.
Other health regulations may change.
Special orders: We have very limited retail space so we often do special orders for food or other products. These items may need a deposit or be pre paid in full and should be picked up within 3-5 business days. This includes prescriptions.
Payment Policy: Our payment policy is that payment is due when services are rendered (day of) via cash, Debit, VISA, Mastercard or E-transfer, which is sent using our email : email@example.com.
Rx Refills: please call ahead for any prescription refills. It can take3-7 business days for refills to be processed and we are dealing with numerous back orders. If your pet is on any of the compounded prescriptions from Summit you should always provide a week's notice for refills.
Euthanasia appointments: Euthanasia appointments may require a quality of life exam prior to a euthanasia if your pet has not been examined recently by the doctor. If your pet requires medication/sedation we may need to create a plan for safety reasons. We try to book planned a euthanasia at the end of the day. Sometimes we have to do them when needed if a patient is in distress and suffering.
We always have to do what is best/safest for the patient and for the medical team!
If you need financial assistance we have worked with Petcard please click here for more information:
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Toll Free Fax:
WAH Care Team